FAQ's

ALPHA COLLISION'S - FREQUENTLY ASKED QUESTIONS 
  • Can you work with my insurance company?

    Absolutely,  We work with all insurance companies. Our staff is very well versed and would be happy to assist you in all aspect of your vehicle repair, this includes working directly with your insurance company to process your claim, minimizing your hassle.

  • Do I have to bring my car to the insurance companies drive through claim center or repair facility?

    No, section 2610 of the NYS Insurance Law states that it's your right as the vehicle owner or leasee to have your vehicle inspected and repaired at the auto body shop of your chose. If you haven't reported the claim to your insurance company come see us first,  we will handle the entire claim process for you!

  • Can you match my existing paint color of my vehicle?

    Yes, at Alpha Collision and Automotive Repair, we have the latest color matching technology from PPG. Our paint is currently used by most automotive manufacturers and will insure a correct color match every time. Our experts are certified in the latest color matching systems and use only state of the art paint booths to ensure you receive the right color, texture, gloss and lasting finish for your repaired vehicle.

  • I was in an accident, and my vehicle is no longer drivable. What should I do?

    Contact us at Alpha Collision and Auto Repair as soon as possible, We can handle everything for you, we deal with this every day. We are well equipped to fulfill any towing needs for your vehicle. Our trained and certified drivers provide full-service towing and are knowledgeable about the proper techniques to tow luxury and high-performance vehicles.

  • If my car has sustained structure damage, can it be repaired?

    Yes, at Alpha Collision, we only use the latest in structure repair and alignment equipment as well as factory OEM repair protocols to restore your vehicle back to manufacturer specification.

  • Do I need to make an appointment to obtain an estimate?

    No appointment is necessary. You can fill out our form and upload a photo of your vehicle and we'll email you. You're also welcome to drive your vehicle over to us or you call us to arrange for a tow, if you prefer. Our hours are 8:00 a.m. to 5:00 p.m., Monday through Friday and we're closed on the weekends.

  • Do you offer car rentals during repairs?

    Yes, We have partnered with Enterprise Rent-A-Car to arrange a rental car for the duration of your car service, using your insurance company`s policies and guidelines or billed directly to you or another party. Enterprise is on site at Alpha Collision and Automotive Repair for your convenience. We also offer complimentary pickup and delivery and shuttle service to aid you in your transportation.

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